Guided Tour Client Comments


I would like to said thank you to AATKINGS and Shannon. It was a wonderful 14 days tour. During the process of research for the New Zealand tour, Shannon had provided valid information about this tour. She patiently explained every doubt that I had. The tour manager and the coach driver have their professional skills on their jobs. AATKINGS has a well planned and well organised itinerary. We were truly enjoyed the 14 days tour. I would recommend to my friends and relatives in future.

Amelie, Malaysia, October 2016, who travelled with AAT Kings

The trip was wonderful! Bridgette was the first link, who arranged the tour which was practically problem free. She were very prompt in answering all my queries and arranging everything for us. The hotels were good and the dinners which were included in the tour were really good, dinner at the Langham Hotel, dinner at the Maori village and lunch at the farm, to name a few. Each trip was better than the last. The tour director, Mark was exceptional and we were blessed with very good weather. I really enjoyed New Zealand and have already recommended AAT Kings to my friends who are interested.

Beena and Vijayan, India, March 2016, who travelled with AAT Kings

Excellent and outstanding Service! If you have any doubts, fears, questions about booking a New Zealand Experience, use this brilliant site / people and feel reassured your trip will be amazing and stress free, allowing you to fully enjoy the breath taking and mind blowing adventures and experiences New Zealand has to offer. These people know their stuff and we got the feeling they wanted us to share and be a part of their country and culture. We would not hesitate to use Experience New Zealand again and we will certainly recommend.

Steve and Alison, Spain, February 2016, who travelled with Moatrek

The 18-day tour was a perfect length of time to see many of New Zealand's highlights. I particularly enjoyed the small group and the lunches we had in private residences. Our guide Richard was excellent; he was upbeat and had a great personality, and he was very knowledgeable about NZ and was flexible (as much as he could be) with our group if we wanted to make slight modifications to the schedule. We had positive experiences each and every day. NZ is a beautiful country and I hope to get back one day to see areas of the country that I missed on this first trip.

Susan, USA, February 2016, who travelled with Moatrek

Highly experienced staff led to excellent tour and travel choices which resulted in a holiday of a lifetime. Thank you, Bridgette.

Christine and Alan, UK, January 2016, who travelled with Grand Pacific Tours

My tour, 19 day Grand Pacific was wonderful! It was well organized and I saw so much of the country. I was not disappointed in any way and would consider a coach tour again after this first tour experience. It was very relaxing with everything arranged for you and yet some free time. Having meals together brought the group together and by the end we felt like we were saying goodbye to friends.

Gwenda, Canada, January 2016, who travelled with Grand Pacific Tours

Although we did not get to meet Bridgette when we arrived in New Zealand, she was very responsive from the very first e-mail to her. Thereafter responded to all my enquiries promptly. She arranged for 14 days New Zealand Panorama (both south and north island) operated by Grand Pacific Tours which best suited our request. We toured from 5th to 18th of November. My husband and I had a good time and enjoyed every minute of the tour. Would definitely recommend family and friends to go through Experience New Zealand.

Preema and Ramachandran, Malaysia, November 2015, who travelled with Grand Pacific Tours

Experience New Zealand took our travel plans very seriously from start to finish. Budget, time, preferences were all taken into consideration. Options with these preferences were considered. After tour selection, Experience kept us to the date on pertinent details. We really appreciated the personalized service our agent gave us.

Tim and Margaret, USA, October 2015, who travelled with AAT Kings

It's a lovely and wonderful trip for me.

Yi Ying, Taiwan, April 2015, who travelled with AAT Kings

For anyone considering doing a tour of NZ - I would highly recommend Grand Pacific Tours. The coach was extremely comfortable, the accommodation was quality and the meals were exceptional. All persons involved in the process from booking to leaving were very helpful and happy to accommodate us in any way possible. This was my first bus tour and for a first experience it was amazing. Thank you Grand Pacific Tours and Experience New Zealand.

Debbie, Australia, April 2015, who travelled with Grand Pacific Tours

I googled and by chance was lead to the Experience New Zealand web site. It had all the information I needed to make an informed choice with my holiday. I am so glad I used this site. I would totally recommend it. The holiday I chose turned out to be one of the best I have experienced in my entire life! Love Love Loved It. Totally recommend!

Denise, Australia, April 2015, who travelled with Grand Pacific Tours

Shannon Buchanan was courteous, helpful, and above all seemed to genuinely care that we were properly taken care of. We decided to book a "Hiking New Zealand" vacation which ended up being a truly amazing way to see the many aspects of the New Zealand wilderness. Shannon took care of the hotel bookings before and after the hiking tour, the booking for the hiking tour itself (including the equipment we would need), and even had a Plan B ready in case the plans for the Hiking Tour fell through. We would highly recommend Experience New Zealand Travel, Hiking New Zealand, and Shannon Buchanan for anybody considering visiting New Zealand.

Nate and Lydia, USA, March 2015, who travelled with Hiking New Zealand

Good tour for a short time period, we felt like we saw and did a lot in the week we had.

John and Kerry, South Africa, March 2015, who travelled with AAT Kings

Experience New Zealand answered all my questions and set me up on a once in a lifetime trip. I highly recommend them for any future travelling prospects.

Todd, USA, February 2015, who travelled with Flying Kiwi

If you haven't been to NZ yet, go!! The scenery is stunning and the people friendly and they speak the same language except with a funny accent. I found dealing with Experience New Zealand easy and would recommend using their services.

Christine, Australia, February 2015, who travelled with Grand Pacific Tours

My wife and I have just completed a wonderful "Southern Spectacular" Tour with AAT Kings travelling from Christchurch to Christchurch in a clockwise direction (Tour Reference ZCQRZ1404/01C15a).
We booked this through the Experience New Zealand website and have truly been impressed by the efficiency, courtesy and the caring attitude demonstrated by Bridgette Jowett in handling all our questions in such an easy manner. No question was too difficult to be answered and were answered in such a polite manner.
We have no hesitation at all in thoroughly recommending Experience New Zealand for any travel arrangements in New Zealand based on our very happy experience.

Ain and Donna, Australia, February 2015, who travelled with AAT Kings

I really felt I got a flavour of the North Island and we fitted in an amazing amount in 8 days.

Kathleen, Ireland, January 2015, who travelled with AAT Kings

You guys are so helpful and efficient that I felt so relaxed that everything would go ok and you know what it went fabulous. Many thanks again Bridgette.

Roger and Doris, UK, January 2015, who travelled with AAT Kings

An excellent company to use for booking our Southern Spectacular trip in New Zealand. It took the stress out of having to find hotels, organise trips when in certain resorts etc. The quality of hotels, food and coach transport were brilliant. It's a holiday we will remember and talk about for many years to come.

Christine and Ron, UK, December 2014, who travelled with AAT Kings

My New Zealand Southern Spectacular holiday was enjoyable and memorable! Thanks to Shannon Buchanan who is not only duteous and efficient, but also thoughtful and caring. Arrangements for my tour were well prepared to put my mind at ease as I travelled a long way and had to fit in my other itinerary.

Jenny, Hong Kong, December 2014, who travelled with AAT Kings

Select Experience New Zealand for your holiday experience and you will not be disappointed. We have had a fantastic tour which has met all our expectations of this fabulous country.

Philip and Gillian, USA, December 2014, who travelled with AAT Kings

This trip for my wife and I was a second honeymoon after being married for 44 years and because our first honeymoon was not very good due to lack of resources in those days. We can only say that it turned out absolutely perfect and cannot find faults in anything at all. We now have some wonderful things to remember for the rest of our lives and are truly grateful to Experience New Zealand Travel and to AAT Kings for such wonderful service. Thank you all very much indeed.

Derek and Maria, Spain, December 2014, who travelled with AAT Kings

This was my first experience with Flying Kiwi and I highly recommend the company. I could not have covered anywhere near as much of New Zealand and done as many fantastic activities if I travelled independently. Thank you for a wonderful adventure.

Jane, UK, November 2014, who travelled with Flying Kiwi

Experience NZ provides service with a personal touch - you feel that they really care about finding you the best tour for your needs. I would certainly use them again should I have the need.

Jenny, South Africa, September 2014, who travelled with AAT Kings

Very Well organised tour with all details (small or big) taken care of. We had a comfortable, relaxing and wonderful holiday and were able to see the country in depth. Thanks for making our trip so memorable and enjoyable.

Sunil and Bindu, New Zealand, March 2014, who travelled with AAT Kings

We thoroughly enjoyed the efficiently run tour, which enabled us to gain a great overview of the whole country, whetting the appetite to return one day. The combination of coach, rail and boat travel, with optional flights, added to the variety and enabled us to access parts of the country many Kiwis have yet to see.

Richard and Jane, New Zealand, January 2014, who travelled with Grand Pacific Tours

Shannon, Sharon and I would like to thank you and Experience New Zealand Travel for our wonderful trip to New Zealand. The tours, sights and accommodations that you recommended all exceeded expectations. Accommodations were conveniently located near the attractions with access to good transportation. But most importantly was your prompt assistance in helping us to get to Milford Sound after the road was closed on the day our AAT tour bus was scheduled to drive in. When it became clear that the flight to Milford on the next day would also be cancelled due to weather, you provided us with the option of using the bus from Queenstown. I had no idea I could take a bus but I am glad we did. The bus ride over was scenic and we had a very informative driver. Had you not recommended the bus, I would be sitting at home right now disappointed that I went all the way to New Zealand and was unable to visit Milford Sound. I feel that the real test of a travel agency is solving a problem when something unexpected goes wrong. You and Experience New Zealand Travel passed that test with flying colors. Our tour director Mark Hockley for the AAT Kings portion of the trip was the best. His commentary was always interesting, educational and most importantly kept us in good spirits. While we knew that he was an experienced guide, the entire group was astounded to find out that this was his first tour with AAT Kings. We had assumed from Mark's knowledge of the area and attention to detail that he had done this tour several times. Our driver Paul was very smooth and made us feel safe during the entire week. I would recommend both Mark and Paul for any of your bookings. Thanks for your help and patience in planning our trip.

Don and Sharon, USA, November 2012, who travelled with AAT Kings

The major highlight of my month in NZ!! We had a great small group. Felt very personalized to what we all wanted to do. Justin our guide was fantastic. Very smoothly run. So glad I did this trip and saw the northland. Highly highly recommend.

Shelly, New Zealand, October 2012, who travelled with Hiking New Zealand

First class tour. The Tour manager (Marty Paranihi) was excellent, had an encyclopedic knowledge of New Zealand and was very informative with his commentary, and with daily bulletins of excursions. He had good humour, kept us entertained with quizzes etc and made for an extremely enjoyable tour. AAT Kings is clearly a very professional tour company and had assembled an interesting and varied tour. Generally the accommodation was very good (although the hotel room at Fox Glacier was cramped). We particularly liked the Skyline/gondola restaurant in Queenstown.

Paul and Maureen, UK, February 2012, who travelled with AAT Kings

Hi Helen, I was actually meaning to sending you an email to thank you for organising the tour for my parents. They are full of praise for the whole experience. They thought that the tour was great value for money, covered all the places they hoped to visit and the accommodation was excellent. They also commented that the tour guide Ngaire was brilliant (very knowledgeable with a great sense of humour). They would certainly recommend the tour to other people. Thank you again for your assistance, and communication to ensure that everything ran smoothly.

Alison, New Zealand, January 2012, who travelled with AAT Kings

Dear Helen, I would like to take this opportunity to thank you very much for your great service; everything went very smoothly.We had an unbelievable trip with Evergreen and would highly recommend them to everyone and anyone. Their total package was outstanding; great value for money as well and we have many great memories. New Zealand is a fabulous place and you are so lucky to live there.

Stoneley, Australia, December 2009, who travelled with Evergreen Tours

We will be using both Experience NZ Travel Services and Great New Zealand Travel Company again when we complete our Tour of the southern half of the South Island and the West Coast of the North Island. We just wish our son had a longer Christmas/New Year school Holiday so we could have travelled further south from Christchurch. The weather was absolutely brilliant during our entire stay in New Zealand. We will be back SOON!

Max, Myrna and Christian , Philippines , December 2009, who travelled with Great NZ Travel

If you are planning a trip to New Zealand then make this the first place you look! I went on the AAT Kings 14 Day New Zealand Splendour tour covering both the North and South Islands and I can highly recommend it! I got to see so many places I would not otherwise have seen had I travelled independently and also met some great people along the way. Transport was comfortable and spacious and the hotels and food were of very good quality. The tour guide was also extremely knowledgeable and helped make this a very enjoyable tour and great value for the price. Special thanks go to Leanne Duffield who handled my booking and she provided friendly and exceptional service and advice throughout. She tailored everything perfectly to my plans and all the arrangements were in place as promised. I would certainly not hesitate to contact Leanne again for the planning of any future visits.

Barry, UK, November 2009, who travelled with AAT Kings

We had some marvellous moments on our recent AAT & Kings tour of New Zealand in November, and are looking forward to further AAT & Kings tours in our home country, Australia.

Noel and Judy, Australia, November 2009, who travelled with AAT Kings

My questions and concerns were addressed in a timely fashion, and I have already recommended ENZ Travel and AAT to friends here in Canada.

Ingrid, Canada, August 2009, who travelled with AAT Kings

Leanne was a fantastic agent always helpful, prompt and extremely patient and polite in answering all my queries!

Karen and Garry, Australia, April 2009, who travelled with AAT Kings

The whole tour was excellent from beginning to end especially the service provided beforehand and then by our tour courier and driver. Overall, the accommodation was very good and the tour maximised the highlights of New Zealand.

Raymond and Heather, UK, March 2009, who travelled with AAT Kings

Exceeded all our expectations - the personal attention and knowledge of our guides was superb; the accommodation was excellent and we highly recommend this tour to anyone!

William and Eileen, UK, January 2009, who travelled with Great NZ Travel

What a great tour tour for steam nuts! I haven't had this much of this kind of fun before. In addition to the predominantly steam transport theme, the tour content included elements of sightseeing, local culture, history etc, thus giving it a more universal appeal while satisfying we steam 'junkies' riding various vintage live steam trains across the country, and even a 96 year-old steam ship. The organization behind the tour was excellent. I've given it a lot of thought and can't find anything significant that I'd want to change. This tour is worth every penny I paid and I'd consider going again in 2010. I found Experience New Zealand Travel quick to respond to all queries and make the necessary arrangements, all by email. I couldn't have done it easier in person. Thanks Experience New Zealand Travel.

Greg, Australia, September 2008, who travelled with Scenic Tours

Leanne is very friendly and competent. She planned everything I needed in a very professional, expedient manner. The tour of the South Island is spectacular. The guides are very knowledge, and the tour is well-paced with amazing sites. I wouldn't hesitate to recommend either Experience New Zealand Travel or AAT Kings tours in the future.

Mike, United States, June 2008, who travelled with AAT Kings

Helen, I just want to let you know that our tour in New Zealand was fantastic. It was so well organized, and our tour guide (Jewel) and bus driver (Andy) were exceptionally accommodating. We loved the New Zealand people (so friendly) and the country (so beautiful). The tour went far beyond our expectations. Thanks for all your help in booking this tour. Please feel free to use us as a 'reference' and we hope to travel with you again.

Martin, USA, May 2008, who travelled with Evergreen Tours

Leanne Duffield treated us with the utmost courtesy and professionalism. She was always prompt in responding and very helpful with every detail, no matter how small. We felt as if she was working only for us. We are most grateful. I have never traveled with an organized tour before, but the Great New Zealand Travel Company's Southern Adventure has heightened my expectations for the next one. Everything went like clockwork. Our driver, Patrick, was so concerned for everyone's well-being. He did everything to ensure a happy experience. Accommodations were always excellent. The tours included with our package as well as the extra tours available were more than we expected. I believe traveling with a small group (14 of us) was a key element of our experience. We're going back to New Zealand for sure!

Christine and Thomas, United States, March 2008, who travelled with Great NZ Travel

Many thanks to Leanne and Experience New Zealand for a wonderful 17 day tour. Both our tour manager, Liz Gillette and our tour bus driver, Royal, were both very expert and professional making our tour through New Zealand safe, fun, informative and interesting. The scenery was totally awesome, the accommodations excellent, the meals en route very good and our group members a fun group to be with. In particular we enjoyed having the many optional fun/adventure activities to choose from thus making our tour even more memorable and fun. We will certainly recommend you and this particular tour to all our friends. Thank you again Leanne, for making all the arrangements and for making our tour a wonderful first-class experience.

Hillary and Andre, Canada, February 2008, who travelled with Newmans Premier

My friend and I are back from a lovely tour of the South Island of New Zealand. I just want to say that everything was well planned, we stayed in lovely hotels and saw the most beautiful places in the world. I think heaven must look like New Zealand! I am so glad I could experience New Zealand. Keep on doing what you do! I will really recommend a tour to New Zealand to anybody. I love the place!

Ina, South Africa, December 2007, who travelled with AAT Kings

We had a wonderful tour. New Zealand, particularly the South Island is stunningly beautiful and we are so glad we did the tour. We saw so much and made so many new friends. JP, our tour guide was absolutely brilliant and knowledgeable. We would not hesitate to use AAT Kings again in the future should the need arise. Thank you for recommending this tour to us we would not have missed it for the world. It was fantastic. We appreciate all your help in arranging this holiday for us.

Pat and Bill, UK, May 2007, who travelled with AAT Kings

The tour was excellent with regard to coach, hotel accommodation, food and driver/coach tour manager support. I have long wanted to visit New Zealand and the tour fulfilled my every hope.

Nick, UK, March 2007, who travelled with Newmans Premier Plus

Hello Helen, just wanted to tell you what a spectacular tour DiAnne and I had! From the tour company (tour director, Laurel, and coach driver, Peter), the folks that were on the tour, the people of New Zealand, the home stay, to the selected sites visited. It was all done and planned so nicely. The evening (Friday, 2 March) that we were in Wellington, I walked down to your office but it was already closed. I slipped a note through the lobby door to say hi. Thank you for your part in making all this happen.

Win and DiAnne, USA, February 2007, who travelled with Evergreen Tours

Helen gave us a fast, efficient and friendly service throughout. We ended up with a super itinerary which, whilst quite complicated, went like clockwork. We would recommend Experience NZ in general and Helen in particular to anyone.

Pat and Jean, UK, February 2007, who travelled with Evergreen Tours

We arrived home on Thursday after a marvellous holiday embracing Singapore, Hong Kong and New Zealand. The Evergreen tour was first class even though we had to be on the road early most mornings. We were fortunate in having an excellent team in Lynette, our Australian Tour Director, and Ray, our Kiwi Coach Captain. Good humoured Aussie/Kiwi banter was often to be heard! We loved the people and the scenery (South Island especially although there was much in the North Island that appealed to us). The Dunedin homestay was a great success. And, of course, summer had really arrived. We had only one afternoon/evening of rain during the 16 days. Took plenty of photos. We just want to thank you for all the hard work you did on our behalf. It made such a contribution to the success of the tour. If we get a chance to come your way again, we know with whom to book. Many, many thanks Helen.

David and Jennifer, UK, February 2007, who travelled with Evergreen Tours

Our trip to NZ was an adventure. So different from American and European cultures!If you are interested in visiting a breathtaking country with natural, friendly people where beauty is valued above the dollar, go to NZ! Kim Dixson provided friendly and efficient advice and service. No query was too small and I was impressed that urgent queries were replied to out of office hours showing that the firm really put themselves out to be helpful. I would recommend you to my UK friends.

Maggie and James, UK, February 2007, who travelled with Evergreen Tours

Show more comments

Also read